Analysis of Digital Technological Applications in Public Transportation Systems Ticketing and Communications: Reviews of Singapore, Sydney, Cape Town and Lagos Experiences

Lawrence, Kiara and Gumbo, Trynos and Musvoto, Godfrey G. (2024) Analysis of Digital Technological Applications in Public Transportation Systems Ticketing and Communications: Reviews of Singapore, Sydney, Cape Town and Lagos Experiences. KEEP ON PLANNING FOR THE REAL WORLD. Climate Change calls for Nature-based Solutions and Smart Technologies. Proceedings of REAL CORP 2024, 29th International Conference on Urban Development, Regional Planning and Information Society. pp. 37-46. ISSN 2521-3938

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Abstract

The world’s urban population has seen an unprecedented growth in the last few years and will continue to soar rapidly in the coming years. Public transportation systems need to be equipped to handle this influx of people into cities. Digital technology applications have been adopted in public transportation systems by many cities around the world to help optimise trips. However, the various digital technology applications and experiences in developed and developing cities remain understudied.. The study uses qualitative data in the form of content analysis and case study analysis through the investigation of four cities, Singapore, Sydney, Cape Town and Lagos, and their implementations of digital technologies – ticketing and communication in public transportation systems. Through the analysis of two developing cities in Africa and two developed cities in Asia and Australia, the lessons of cities’ peculiar experiences provide valuable insight around contactless payments such as mobile ticketing and smart cards and smart applications in the form of mobile applications which provide trip details. Finally, the study draws on each case by highlighting the uniqueness of lessons learnt when implementing digital technologies to improve public transportation systems. Future research into user experiences of digital technology applications in public transportation is necessary in providing deeper understanding of their effectiveness.

Item Type:	Article
Uncontrolled Keywords:	digital technology, public transport, smart cards, ticketing, smart applications
Subjects:	H Social Sciences > HD Industries. Land use. Labor H Social Sciences > HE Transportation and Communications Q Science > QA Mathematics > QA76 Computer software
Depositing User:	REAL CORP Administrator
Date Deposited:	24 Apr 2024 11:07
Last Modified:	27 May 2024 07:47
URI:	http://repository.corp.at/id/eprint/1072

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