Urban Logistics Micro Hubs: Standardisation Meets Uniqueness

Schodl, Reinhold and Eitler, Sandra and Ennser, Bernhard and Schrampf, Jürgen and Hartmann, Gerda (2019) Urban Logistics Micro Hubs: Standardisation Meets Uniqueness. IS THIS THE REAL WORLD? Perfect Smart Cities vs. Real Emotional Cities. Proceedings of REAL CORP 2019, 24th International Conference on Urban Development, Regional Planning and Information Society. pp. 819-824. ISSN 2521-3938

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Parcel service companies regularly follow a business strategy which aims for efficiency through large volumes of highly standardized services. However, possibilities to increase efficiency are limited andstandardization bears the risk that a company is replaced by competitors. Therefore, expanding the service portfolio with customer-specific services can be a promising option. A possible place for offering such customer-centered services are logistics micro hubs in urban areas, i.e., logistic infrastructure facilities for storage, transhipment and distribution, located close to recipients of parcel deliveries. An online-survey among Austrian consumers has been carried out, allowing prioritization of consumers’ requirements. Then, the relation of the prioritized services to the capabilities of urban logistics micro-hubs is determined by logical conclusion. The results should be useful to determine new services for further evaluation and development.

Item Type: Article
Uncontrolled Keywords: logistics micro hub, customer-oriented services, survey
Subjects: H Social Sciences > HE Transportation and Communications
Q Science > QA Mathematics > QA76 Computer software
Depositing User: REAL CORP Administrator
Date Deposited: 28 Jan 2021 11:35
Last Modified: 28 Jan 2021 15:51
URI: http://repository.corp.at/id/eprint/502

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