Urban Logistics Micro Hubs: Standardisation Meets Uniqueness

Schodl, Reinhold and Eitler, Sandra and Ennser, Bernhard and Schrampf, Jürgen and Hartmann, Gerda (2019) Urban Logistics Micro Hubs: Standardisation Meets Uniqueness. REAL CORP 2019 – IS THIS THE REAL WORLD? Perfect Smart Cities vs. Real Emotional Cities. Proceedings of 24th International Conference on Urban Planning, Regional Development and Information Society. pp. 819-824. ISSN 2521-3938

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Abstract

Parcel service companies regularly follow a business strategy which aims for efficiency through large volumes of highly standardized services. However, possibilities to increase efficiency are limited and standardization bears the risk that a company is replaced by competitors. Therefore, expanding the service portfolio with customer-specific services can be a promising option. A possible place for offering such customer-centered services are logistics micro hubs in urban areas, i.e., logistic infrastructure facilities for storage, transhipment and distribution, located close to recipients of parcel deliveries. An online-survey among Austrian consumers has been carried out, allowing prioritization of consumers’ requirements. Then, the relation of the prioritized services to the capabilities of urban logistics micro-hubs is determined by logical conclusion. The results should be useful to determine new services for further evaluation and development.

Item Type: Article
Uncontrolled Keywords: logistics micro hub, customer-oriented services, survey
Subjects: B Philosophy. Psychology. Religion > BF Psychology
H Social Sciences > HE Transportation and Communications
T Technology > TL Motor vehicles. Aeronautics. Astronautics
Depositing User: The CORP Team
Date Deposited: 01 Apr 2019 15:42
Last Modified: 01 Apr 2019 15:42
URI: http://repository.corp.at/id/eprint/532

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