Musakwa, Walter (2014) The use of social media in public transit systems: The case of the Gautrain, Gauteng Province, South Africa: Analysis and lessons learnt. REAL CORP 2014 – PLAN IT SMART! Clever Solutions for Smart Cities. Proceedings of 19th International Conference on Urban Planning, Regional Development and Information Society. pp. 721-727.
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Text (The use of social media in public transit systems: The case of the Gautrain, Gauteng Province, South Africa: Analysis and lessons learnt)
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Abstract
The use of public transit systems is still in its infancy in Gauteng, South Africa. Commuters still prefer using private motor vehicles. However the introduction of the first efficient high speed train in Africa (The Gautrain) during the 2010 world cup was thought to change perceptions of the public on transit systems. The Gautrain was also thought to enhance Johannesburg as a smart city. Social media has proved to be useful in proving user information, which can be use to improved services. The study is an exploratory study, which analyses how commuters feel on the effectiveness of the Gautrain by analysing posts on social media before and after completion of construction of the Gautrain system. Emerging findings reflect that although the Gautrain has positively changed the publics’ perception on public transit systems, the Gautrain system still needs to be improved for the South African public to embrace fully public transit systems.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | Gautrain, Planning, Public transit, Smart city, Social media |
| Subjects: | H Social Sciences > H Social Sciences (General) H Social Sciences > HE Transportation and Communications Q Science > QA Mathematics > QA75 Electronic computers. Computer science |
| Depositing User: | REAL CORP Administrator |
| Date Deposited: | 28 Jul 2016 07:40 |
| Last Modified: | 28 Jul 2016 07:40 |
| URI: | http://repository.corp.at/id/eprint/292 |
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